Skip to content


Your cart is empty

Terms of Sales

1. Scope

These General Conditions of Sale (hereinafter the “CGV”) apply without restriction or reservation to all sales of services concluded between the company SAVOIR FAIRE PARIS, a limited liability company with capital of €834.00 , whose head office is located 40 Rue de la Gare 94110 Arcueil, registered in the Créteil Trade and Companies Register under number 883 222 739 (hereinafter the “Service Provider”), and any person using the site www.savoir- faire (hereinafter the “Site”) and wishing to place an order via the Site (hereinafter the “Customer”). Any use of the Site's services or any order implies prior, full and complete acceptance of these General Terms and Conditions. The General Terms and Conditions are accessible at any time on the Site. They may be subject to modification by the Service Provider. The T&Cs thus modified are enforceable against the Customer from their posting online, for the services ordered from this posting online. The Customer declares, prior to his Order, to have full legal capacity allowing him to engage in and conclude any sale on the Site. The general conditions of sale in stores or through other distribution and marketing channels are subject to different conditions.

2. Definitions

The following terms have, in these General Terms and Conditions, the following meaning:

Client(s) : refers without distinction to the Consumer Client and the Professional Client, unless otherwise specified.

Consumer Customer : means any natural person who acts for purposes which do not fall within the scope of their commercial, industrial, artisanal, liberal or agricultural activity, placing an Order on the Site.

Professional Customer : means any natural or legal person having the status of professional, placing an Order on the Site, and who acts for professional purposes.

Order : designates an order for Services made on the Site by a Customer.

Parties : together refers to the company Savoir Faire Paris and the Client.

Services : refers to the personalization of the Customer's pair of shoes in accordance with the Customer's requests.

Site : designates the site accessible at the address

User : refers to any person who browses the

3 – Orders

3.1 Service delivery support

The service marketed by the company SAVOIR FAIRE PARIS is the personalization of a pair of shoes in accordance with the instructions communicated by the Customer. The Customer can choose to entrust one of his pairs of
shoes to the company SAVOIR FAIRE PARIS so that the latter carries out the personalization service directly on it. Failing this, the Service Provider will purchase for the Customer the pair of shoes that he has selected and which will support the personalization.

3.2 Order procedure

To place an Order on the Site, the Customer must have a Customer Area and follow the following steps:
- Add the desired pair of shoes to the basket, as well as the personalization instructions;
- Enter the delivery and billing address if this is different from the delivery address;
- Choose the desired delivery method from those offered on the Site;
- Check the details of your Order (quantity, reference, customization options), the total price indicated (delivery costs included) and the accuracy of the delivery address provided;
- Read and accept these General Terms and Conditions and the confidentiality policy;
- Proceed to payment in the secure payment area. Once the steps described above have been completed and payment validated, the Customer will receive an email confirming that their Order has been taken into account. Once confirmed by the Service Provider, the Order cannot be modified or canceled, except in cases of force majeure. The information and personal data collected as part of the order process are subject to computerized processing by the Service Provider, in accordance with the provisions of Article 12 of these General Terms and Conditions.

3.2 Price and payment

The prices displayed on the Site include value added tax. Any change in the applicable rate may impact the price of services from the date the new rate comes into effect. Delivery costs are added to the price of the service. The price applicable to the Order is that indicated on the Site on the date on which the Order is placed by the Customer. The price of the Order is payable in cash, in full, on the day the Order is placed by the Customer using one of the following payment methods:
- bank card: Visa, Mastercard, American Express, other credit cards;
- bank check issued by a bank domiciled in mainland France or Monaco sent to the following address: Savoir Faire Paris, 40 Rue de la Gare, 94110 Arcueil. The check is cashed upon receipt of it. Payment will only be considered made and the Order validated after the check has actually been cashed.
- bank transfer to the bank details provided by the Service Provider. The Service Provider reserves the right to ask the Customer to prove their identity when paying as well as their ability to bind the company for which they are contracting, if applicable. If the requested supporting documents are not received, the Service Provider reserves the right to cancel the Order concerned. The Service Provider will not be required to deliver the Order if the Customer does not pay the price in full or in part. In the event of a payment incident, the Service Provider may suspend or cancel the Order. The Service Provider also reserves the right to refuse any order with a Customer with whom there is a dispute relating to the payment of a previous order. Any delay in the payment of an Order placed by a Professional Customer automatically entails, the day following the payment due date, the application of late payment interest in an amount equivalent to three times the rate of payment. legal interest as well as a lump sum compensation for recovery costs in the amount of 40 euros. When the recovery costs incurred are greater than the amount of this compensation, the Service Provider may request additional compensation upon presentation of supporting documents.

4. Delivery or collection

4.1 Delivery

Delivery is offered to the following territories: [ France, United Arab Emirates, Australia, Canada, Switzerland, United Kingdom, Hong Kong SAR of China, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden]. If customs duties or other local taxes or import duties may be payable, they will be the sole responsibility of the Customer and are the sole responsibility of the latter. The Service Provider informs the Customer of the delivery time or the estimated delivery date before validation of the Order. The delivery times indicated are calculated in working days (Monday to Friday, excluding public holidays). They run from the date of receipt by the Customer of a confirmation email that their Order has been taken into account. The Service Provider cannot be held liable if the delivery delay is due to a case of force majeure as defined in article 10.3. Upon delivery, the Customer must carry out all necessary checks which will enable him to confirm compliance of the delivery with the Order. If the Client notices any anomalies, he must inform the Service Provider as soon as possible. In the absence of reservations made by the Customer, the delivery will be deemed to comply with the Order, subject to the implementation of the guarantees described in article 7 below.

4.2 Withdrawal

The Customer can choose to collect their Order by appointment at the workshop of the company SAVOIR FAIRE PARIS located 40 Rue de la Gare 94110 Arcueil.

5. Right of withdrawal

The Service Provider offers through the Site a service for personalizing pairs of shoes and not the sale of shoes. Consequently, pairs of shoes personalized according to the Customer's requests do not give rise to any right of withdrawal in accordance with article L.221-28 of the Consumer Code. The contract is therefore definitively concluded upon placing the Order by the Customer according to the terms specified herein.

6. Guarantees (non-professional customers)

6.1 In the event of lack of conformity

The consumer Customer benefits from the legal guarantee of conformity as well as the guarantee against hidden defects in accordance with the provisions of articles L.217-4 et seq. of the Consumer Code and articles 1641 to 1649 of the Civil Code.

The Service Provider guarantees, in accordance with legal provisions, the Client against any lack of conformity of the services ordered. In the event of a lack of conformity, the Customer may require the defective services to be brought into compliance or the free provision of a new compliant service.

General Conditions of Web Sale If the compliance requested by the Customer is impossible or results in disproportionate costs under the conditions provided for in article L 217-12 of the Consumer Code, the Service Provider will not be required to proceed according to the modality chosen by the Customer. The Customer may demand a price reduction or cancellation of the sale (unless the lack of conformity is minor) in the cases provided for in article L 217-14 of the Consumer Code. When the lack of conformity is so serious that it justifies only the reduction of the price or the immediate resolution of the sale, the Customer is then not required to first request the bringing into conformity of the defective services or the free supply of a new, compliant service delivery. In the event of cancellation of the sale, the Customer is reimbursed the price paid at the latest within the following fourteen days, with the same means of payment as that used by the Customer during payment, unless expressly agreed by the latter and in any condition. cause at no additional cost. The preceding provisions are without prejudice to the possible award of damages to the Customer, due to the damage suffered by the latter due to the lack of conformity.

6.2 In the event of hidden defects (articles 1641 to 1649 of
Civil Code)

The Seller is liable for hidden defects within the framework of the legal guarantee against hidden defects resulting from a defect in the design or production of the Services ordered. The Customer may decide to implement the guarantee against hidden defects in accordance with article 1641 of the Civil Code; in this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code. The guarantee against hidden defects applies independently of any possible paid commercial guarantee contracted by the Customer with the Service Provider or a third party.

6.3 Modalities for implementing legal guarantees

In order to implement a guarantee, the Customer must contact, within the required legal deadlines, the Customer Service of the Service Provider whose contact details are specified in Article 9 below.

6.4 Warranty exclusions

Under no circumstances can the Service Provider be held liable in the event that the defect noted is consecutive to:
- Abnormal, incompatible or non-compliant use;
- Failure to comply with maintenance and cleaning recommendations;
- Normal wear and tear;
- In a case of force majeure in accordance with article 13 below;
- A modification made by any person other than the company SAVOIR FAIRE PARIS.

7. Guarantees (professional customers)

7.1 Guarantee of compliant delivery

Any complaint relating to defects on delivery must be, under penalty of foreclosure, made in writing and notified to the Service Provider by the Professional Customer within seven (7) calendar days following delivery. The Service Provider reserves the right to refuse any complaint received after this period. It is the responsibility of the Professional Customer to provide all supporting documents as to the reality of the apparent non-compliance. In the event of non-compliance duly proven by the Professional Customer, the Service Provider will, at its sole discretion, either repair it, replace it, or reimburse it.

7.2 Guarantees against hidden defects

Provided that he is not of the same specialty as the Service Provider, the Professional Customer benefits from the guarantee against hidden defects under the same conditions as the Consumer Customer (article 7.2).

8. Customer Service

For any information, questions or complaints, Customer Service can be reached:
- by email to:
- by mail to: Savoir Faire Paris, 40 Rue de la Gare, 94110 Arcueil
- by telephone:
- via the contact form available on the Site.

9. Responsibilities


The main characteristics of the Services are presented on the Site. The Customer is required to read it before placing an Order. The choice and purchase of a Service is the sole responsibility of the Customer.


The Customer is required to verify the completeness and veracity of the information he provides to the Service Provider when placing the Order and in particular the delivery address. The Service Provider cannot be held responsible for any delay or delivery error resulting from an entry error made by the Customer.


The Service Provider cannot be held responsible if the non-performance or delay in the performance of any of its obligations as described herein results from a case of force majeure within the meaning of article 1218 of the Civil Code. and applicable case law. The following events constitute a case of force majeure, in particular:
- Wars, riots, revolutions, embargo;
- Exceptional health or climatic hazards;
- Epidemic and pandemic understood as the development and spread of a disease on the national territory or on the territory of any country from which the raw material comes;
- Measures prohibiting and restricting the movement of people and vehicles;
- Failure of a carrier;
- Shortages of raw materials or any other element necessary for the personalization of pairs of shoes;
- Computer virus or cyber attack. In the event of the occurrence of a case of force majeure, the Service Provider will inform the Client of its inability to perform its obligations. The suspension of obligations cannot under any circumstances be a cause of liability for non-execution or delay in the execution of the obligation concerned, nor lead to the payment of damages or late payment penalties. Performance of the obligation is suspended for the entire duration of the force majeure if it is temporary, and does not exceed a duration of thirty days. Consequently, as soon as the cause for the suspension of its obligations disappears, the Service Provider will make its best efforts to resume the normal execution of its obligations as quickly as possible. If the impediment is permanent or exceeds a duration of thirty days, the Customer will have the possibility of terminating the Sales Contract.

10. Intellectual property

The Site and the elements it contains are the exclusive property of the company Savoir Faire Paris. Any user of the Site is therefore prohibited from any reproduction or exploitation of the intellectual property elements contained on the Site without the express, written and prior authorization of the company Savoir Faire Paris.

11. Personal data

11.1 Opposition to telephone canvassing – BLOCTEL

The Customer is informed that he can register free of charge
on the BLOCTEL telephone canvassing opposition list in order not to receive commercial prospecting.

11.2 Processing of personal data collected

The personal data collected from the Customer are subject to computer processing carried out by the company Savoir Faire Paris. They are recorded in its customer file and are essential for processing the Order. They will be kept for as long as necessary for the execution of the Order, the application of guarantees, and to allow the company Savoir Faire Paris to respect its legal and regulatory obligations. The data controller is the company Savoir Faire Paris. Access to the Customer's personal data is strictly limited to employees of the data controller authorized to process them by reason of their functions. The information collected may be communicated to the service providers of the company Savoir Faire Paris in charge of delivery of the Order or invoicing, without the Customer's authorization being necessary. These service providers only have limited access to the data and are required to use them in accordance with the provisions of the applicable legislation regarding the protection of personal data. With the express agreement of the Client, the company Savoir Faire Paris may, directly or through its subcontractors or partners, send the Client newsletters informing them of current commercial operations and events organized by the company Savoir Faire Paris. The Customer, however, retains the option of refusing such newsletters, either by not giving consent when registering on the Site or placing the Order; either, if the Customer has given prior consent, by unsubscribing by clicking on the unsubscribe link present in each communication, or in writing by sending a letter to the address specified below. The data collected will not be transferred outside the European Union. If they should be, the company Savoir Faire Paris will take all necessary and useful measures to secure the transfer and processing of data. In accordance with the applicable regulations, any natural person has a right of access, rectification, erasure, and portability of their data, as well. as well as the right to object to processing for legitimate reasons, rights which it can exercise by contacting the company Savoir Faire Paris by sending a letter to the following address: Savoir Faire Paris, 40 Rue de la Gare, 94110 Arcueil or by email:

12. Mediation

In accordance with articles L.612-1 et seq. of the Consumer Code, the Consumer Customer can use the AME CONSO mediation service free of charge, to which the Service Provider belongs;
- Either by internet (, by completing the form dedicated to this purpose, accompanied by the documents supporting your request;
- Either by postal mail addressed to AME CONSO, 197 Boulevard Saint Germain, 75007 Paris, accompanied by documents supporting the request. The Customer is informed that there is a European platform for online dispute resolution, in accordance with the provisions of Article 14 of EU Regulation 524/2013 which is accessible at the following link: /odr/

For his request to be admissible, the Customer must in particular demonstrate the following conditions:
- A prior attempt at amicable resolution of the dispute with the Service Provider by means of a written complaint;
- Have submitted your request to the mediator within a period of less than one year from your written complaint to the company Savoir Faire Paris.

13. Applicable law and competent jurisdiction

These general conditions of sale, the order and all acts resulting therefrom will be interpreted and executed in accordance with French law. The parties are invited to seek, before any dispute, a possible amicable agreement. For any complaint, the Customer may contact the company Savoir Faire Paris at the contact details indicated in Article 9. The Consumer Customer may resort to mediation under the conditions of Article 13. In the absence of an amicable agreement, any dispute of any nature relating to the order or these general conditions of sale will fall under the exclusive jurisdiction of the French Courts